Cottage Inn Pizza West Lansing

Shane A. Chipp 3 months ago

I order calzones all the time there as I did last night. I ordered the usual but they didn’t deliver what asked for and put mushrooms on it. They give me credit, not knowing I had to leaves work early sick because of the mushrooms. Sausage and mushrooms do not sound the same, but the manager says it sounded like mushrooms 15.00 credit? Then I used my credit for a sub no tomatoes and I get tomatoes on it.

TaPara Simmons 4 months ago

I ordered a 6" B L T. Little did I know the B stood for bacon bits. That should be in. The description, that way I wouldn't have wasted my money. GREAT JOB ON MAKING SURE IM NOT A REPEAT CUSTOMER.

Chantal Lopez 4 months ago

The customer service at this location is non-existent. I had the displeasure of interacting with Mandi this past weekend. I had ordered a pizza online Friday night and when it was time to pick up the order, the location appeared closed. Their open sign was not on and there were no lights on. The next day we called and were asking for a way to resolve this as I didn’t get the pizza I was charged for. Instead of being helpful and trying to make it right, Mandi insinuated we were lying and that we had picked up the pizza. I don’t have a common name, so I find it hard to believe someone showed up and gave my exact name to pick it up. She refused to give me a refund and told me to call corporate. She admitted she wasn’t there the night before and couldn’t access the cameras to show it was picked up, but continued to insinuate we were lying about the situation. I don’t think anyone should be making their customers feel like they’re liars for trying to resolve an issue. I was shocked at how unprofessional she was towards us and I will not be returning to this location specifically due to my interaction with Mandi. I recommend people stay away and order from a different location, or a diff

Audra Conklin 8 months ago

Pizza was burnt and dry when it arrived after expected delivery time, when we called a man named Malachi (not sure if I spelled that right) just told us that's how it comes and what it looks like. He did not seem to want to help at all and was fairly rude as I told him I would be contacting corporate. My son tried one slice and refused to eat any of it, we legit are just throwing it out and making something at home at this point..... The customer service at this location is horrible and I don't really understand why anyone would order a pizza from them if this is "just how they look".

H E a year ago

Regular customers we order for our office this is the second time we got an uncooked pizza the dough is raw as you can see it flips like a noodle and has raw dough lumps on the slice. The first time they remade pizza had driver take bad one back with no issues. We were satisfied. This time the guy on the phone tells me it’s impossible to send out an uncooked pizza. Well buddy here’s the photos . Accused me of lying instead of suggesting a quick fix. Terrible customer service. Do better